fa111's Privacy Policy

1. Information We Collect

fa111 collects various types of information from users in order to provide its services. This information is divided into two main categories: information you provide directly, and information collected automatically.

1.1 Information You Provide Directly

When you open an account at fa111 or contact us, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Identity document information (national ID or passport number — for identity and age verification only)
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account details)
• Content of your communications with our support team

1.2 Automatically Collected Information

When you use the fa111 platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and operating system
• Time and duration of access to the platform (according to Bangladesh Standard Time, BST)
• Pages visited and usage patterns
• Data collected through cookies and similar tracking technologies

2. Purpose of Data Collection

fa111 uses your information for the following purposes:

2.1 Account Management and Service Delivery

We use your information to create and manage your account, process transactions, and keep the services you use running. For transactions made via bKash, Nagad, Rocket, Upay, or bank transfer, the necessary information is used to ensure proper verification.

2.2 Identity and Age Verification

fa111 provides services only to individuals aged 21 or older. We use the identity information provided at registration to verify age and confirm identity.

2.3 Security and Fraud Prevention

We analyze information to ensure platform security, prevent unauthorized access, and identify suspicious transactions. All data transmission is secured using SSL encryption technology.

2.4 Customer Support

When you contact us via 24/7 live chat or email ([email protected]), we use relevant information to provide accurate and timely responses to your queries.

2.5 Responsible Gaming

We monitor your gaming behavior in order to apply responsible gaming policies and to provide assistance if any problematic behavior is identified.

3. Data Storage and Security

fa111 places great importance on protecting your personal information. We maintain industry-standard security measures:

• All data is transmitted via SSL encryption.
• Stored data is kept in encrypted form on secure servers.
• Only authorized personnel can access the necessary information.
• Regular security reviews and audits are conducted.
• Automated monitoring systems remain active to detect suspicious activity.

Your personal information is retained for as long as necessary to fulfill the purpose of providing services and to meet applicable legal obligations. Even after an account is closed, some information may be retained for a specified period due to legal requirements.

4. Sharing Information with Third Parties

fa111 never sells your personal information. However, information may be shared with necessary third parties in the following limited circumstances:

4.1 Payment Processing Services

Information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers. These service providers follow their own privacy policies.

4.2 Technology and Service Providers

We use certain third-party technology services to operate the platform. Only information necessary for service delivery is shared with them, and they may not use that information for any other purpose.

4.3 Legal Obligations

Information may be provided to government authorities as required by court order or applicable law. In such cases, only the minimum necessary information is provided.

5. Cookie Policy

The fa111 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Use of Cookies

• Essential Cookies: For storing login status and session information — the platform cannot function properly without these.
• Functional Cookies: For remembering your preferences and settings.
• Analytics Cookies: For understanding platform usage — all data is collected anonymously.

5.2 Cookie Controls

You can reject or delete cookies by changing your browser settings. However, disabling certain essential cookies may limit the functionality of the platform.

6. User Rights

fa111 respects your following rights over your personal information:

6.1 Right of Access

You may request to view the information we hold about you at any time. This information is available directly from your account or through our support team.

6.2 Right to Correction

If any information stored in your account is incorrect or outdated, you may request that it be corrected. Maintaining accurate information is essential for safe service delivery.

6.3 Right to Deletion

You may request to close your account and delete your personal information. However, some information may need to be retained for a specified period due to legal obligations.

6.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. This request can be submitted by emailing [email protected] directly.

7. Protection of Minors' Information

fa111 strictly provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors. If we become aware that a minor's information has entered our system, it will be deleted immediately and the associated account will be closed.

We ask parents and guardians — please monitor your child's internet use and keep them away from online gaming platforms.

8. International Data Transfers

fa111 maintains internationally recognized security standards. If your information is processed outside Bangladesh for any reason, it will be done under the same or equivalent protection standards. Any third-party service providers are bound by contractual obligations to follow our privacy standards.

9. Changes to This Policy

fa111 may update this Privacy Policy from time to time. For any significant changes, we will notify you via your registered email or through a notice on the platform. Continued use of the platform after a policy update will be considered acceptance of the revised policy.

The latest version applies from the "Effective Date" stated at the top of this page.

10. Contact Us

If you have any questions, comments, or requests regarding your information in relation to this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support via the website

Our support team provides assistance in both Bengali and English. We are committed to resolving any privacy-related concerns you have promptly and effectively.